This could be a really good product, but false advertising is against the law. I was informed that Kaspersky does not contact customers and there is no one I can speak to. I asked if anyone could call me, or if there was anyone I could speak to at that time, who could tell me why I only received a partial refund.
The representative informed me he would put in a request for the remaining portion of the refund and I would receive an e-mail message at a later date regarding the company's decision about the request. Kaspersky Lab Introduces New Partner Program in Africa to Drive Business Growth for Managed Security Services Providers. When I called customer service (again - in India) the representative did not know why I had been given only a partial refund, and I could not speak with anyone who knew. A week later I received an e-mail message informing me I had received a refund, but it was not for the full price difference - it was a PARTIAL refund. For orders placed through Digital River (DR on billing statement, or an order number with 11-12 digits. I contacted customer service (an Indian call center) and was told I would receive a refund for the difference. If you have a My Kaspersky account, please Log in here. I clicked on the "Purchase" button and checked out, hoping that at checkout the reduction in price would be reflected. According to the company's web site, the purchase price had been reduced from $79.95 to $49.95. I used the trial version of Kaspersky's Internet Security and liked it, so I decided to purchase the license for three computers.
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